Admissions at TMC Rehab
Step away from the noise of Whittier into a place designed for stillness, clarity, and genuine recovery.
The Admissions Process
- 1. Confidential phone call (15–30 minutes). Call us anytime. Whether you're calling for yourself, a spouse, an adult child, or a fellow service member, we listen first. No script, no rushed intake. Bilingual English/Spanish on every shift.
- 2. Insurance verification (same day). Our in-house benefits team verifies coverage with Aetna, Blue Cross Blue Shield, Medicare, Medi-Cal, Humana, and most major plans — usually within hours. You'll know exactly what's covered before any commitment.
- 3. Clinical assessment. A licensed clinician completes a biopsychosocial assessment, in person on Greenleaf Avenue or by secure telehealth. We determine level of care and identify co-occurring conditions — including service-related trauma where relevant.
- 4. Family or peer orientation call. Before admission, we host a 45-minute call with the people who will be supporting recovery — partners, parents, fellow first responders, fellow veterans. Recovery has a better chance when the people around the patient understand the plan.
- 5. Admission and arrival. Bed availability confirmed, transportation arranged from anywhere in Greater LA or Orange County, and the patient is welcomed by the same nurse who will manage their first night.
Insurance & Payment
We accept most major insurance plans and offer flexible payment options.
- Aetna
- Blue Cross Blue Shield
- Medicaid
- Medicare
- Humana
- Oscar Health
- WellCare
- United Healthcare
- MultiPlan
What to Bring
- Photo ID and insurance card
- Current medications in original bottles (7-day supply)
- Comfortable clothing for 7 days (laundry available on-site)
- Closed-toe shoes for outdoor fitness and nature paths
- Swimsuit for pool time (optional but encouraged)
- Personal toiletries (alcohol-free)
- A journal and reading material
- Phone numbers for family or peer support people on your approved contact list
- Service members: any VA paperwork or unit leave forms requiring clinical signature
- First responders: any departmental EAP referral paperwork
Please leave at home: weapons, valuables, outside food or supplements. Phone use is on a limited-hours policy and unlocked daily during family/support hours.
Frequently Asked Questions
I'm scared to make this call. What actually happens?
You're not alone in feeling that way — most people who pick up the phone are nervous. Here's what happens: you call, someone real picks up, and they listen. We don't push you to commit to anything on the first call. You can ask questions, hang up, think about it, and call back tomorrow. Lots of people do exactly that. There's no pressure, and the call is private.
What if I'm calling about my husband / wife / son / daughter and they don't know yet?
That's incredibly common, and it's okay. We can talk you through how to bring it up — what tone tends to work, what tends to backfire, and what to do if they refuse. We'll never call your loved one without their consent. Many families call us months before treatment actually happens, and that's part of the process too.
I'm a veteran. Will the people treating me actually understand?
Honestly — yes. Dr. Petersen, who runs our veterans programming, is a Marine Corps combat vet himself. The clinicians on his team are trained specifically in service-related trauma. You won't be the only veteran in the building, and you won't have to translate what your service was like.
I'm a first responder. Will my department find out?
Treatment records are protected under federal regulations (HIPAA and 42 CFR Part 2). We do not contact your department or anyone else without your written consent. If your department's EAP is paying for treatment, the only thing they typically receive is confirmation that you completed the program — not clinical details.
How much does this cost? I don't want to find out later that we can't afford it.
We get this question a lot, and we don't dance around it. Most major insurance plans cover residential and outpatient treatment under the federal mental health parity rules. Medi-Cal we accept directly. For families in the gap, our financial counselor will walk through options before you commit to anything. We won't admit someone and then surprise the family with a bill.
How long will treatment take? I have a job, kids, a life.
It depends on what you need. Detox is 3–7 days. Residential is typically 30–90 days. PHP and IOP can let you stay employed and at home — evening IOP three nights a week is built specifically for working adults and parents. We'll help you think through FMLA, school plans, and what's realistic for your situation.
What if I've been to treatment before and it didn't work?
You're definitely not the only person calling us with that experience. Often what didn't work was a piece that got missed — usually a co-occurring condition like PTSD or depression that wasn't addressed alongside the substance use. We start by understanding what happened last time, then build a plan that's actually different.
Ready to Start Your Recovery?
Call our admissions team 24/7. Confidential and no obligation.